Service Desk Engineer Abu Dhabi UAE

Position: Service Desk Engineer

Date posted: 2023-05-06

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 20000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Urgent requirement in Abu Dhabi

Role – Service Desk Engineer (Language – English & Arabic)

Location- Abu Dhabi

Mode of Hiring: – Permanent

Urgent Opening for a Service Desk Engineer role, if you are interested, please drop your CV to others kindly share or like as it helps the right candidates.

Job Description: –

• To provide Operational Support in the domain of Service Desk.
• Experience in ITSM Tools (Manage Engine) and remote support tools
• Support the following technologies: Windows, MS Office, Laptops & Desktops, Basic LAN/WAN connectivity
• Experience in Active Directory, Shared Folder Management, Mailbox Management, User Account Management
• Receive Help desk calls & Log tickets for all requests/incidents raised over calls
• Managing and Responsible for Incident Handling, Service Requests and Escalation Management.
• Professional and proactive approach in resolving End User issues
• Update tickets with exact information/requirement from users & Escalate tickets to respective teams
• Engage with other teams for any tickets that requires troubleshooting or extended support
• Should be an active Team Player across various IT domains
• Proficient in achieving high First call resolution through troubleshooting, assisting users and willingness to go an extra mile for customer satisfaction.
• Experience with Report Generation, updating knowledge base and maintaining Helpdesk with relevant and up to date information.
• Demonstrate Good Professional Ethics in managing the customer environment.
• Excellent communication skills (English & Arabic)
• ITIL V3 Foundation Certified (Preferred)