Service desk consultant Abu Dhabi UAE

Position: Service desk consultant

Date posted: 2021-04-03

Industry: other

Employment type: Full Time

Experience: minimum 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential


Hiring for Service desk consultant in Abu Dhabi Region. (Only locally available in UAE).

Notice period: only immediate joiners.

  • To provide support in operations in the domain of Service Desk Support.
  • Experience in ITSM Tools (Micro focus)
  • Managing incident, request, problem & IMAC
  • Support the following technologies: Windows 7/8, Mac Pro, MS Office, Laptops & Desktops, Printers, Basic LAN/WAN connectivity
  • Experience in Active Directory, Shared Folder Management, Mailbox Management, User Account Management
  • Receive Help desk calls & Log tickets for all requests/incidents raised over calls
  • Responsible for Incident Handling, Service Requests and Escalation Management.
  • Professional and proactive approach in resolving End User issues
  • Update tickets based on the calls & Escalate tickets to respective teams
  • Engage Central Support Team for any tickets that requires troubleshooting or extended support
  • Should be an active Team Player across various IT domains
  • ITIL V3 Foundation Certified (Preferred)

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