Service desk consultant Abu Dhabi UAE

Position: Service desk consultant

Date posted: 2021-04-03

Industry: other

Employment type: Full Time

Experience: minimum 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Hiring for Service desk consultant in Abu Dhabi Region. (Only locally available in UAE).

Notice period: only immediate joiners.

• To provide support in operations in the domain of Service Desk Support.
• Experience in ITSM Tools (Micro focus)
• Managing incident, request, problem & IMAC
• Support the following technologies: Windows 7/8, Mac Pro, MS Office, Laptops & Desktops, Printers, Basic LAN/WAN connectivity
• Experience in Active Directory, Shared Folder Management, Mailbox Management, User Account Management
• Receive Help desk calls & Log tickets for all requests/incidents raised over calls
• Responsible for Incident Handling, Service Requests and Escalation Management.
• Professional and proactive approach in resolving End User issues
• Update tickets based on the calls & Escalate tickets to respective teams
• Engage Central Support Team for any tickets that requires troubleshooting or extended support
• Should be an active Team Player across various IT domains
• ITIL V3 Foundation Certified (Preferred)