Service Desk Analyst Dubai UAE

Position: Service Desk Analyst

 Date posted: 2019-08-01

Industry: Information Technology

Employment type: Full Time

Experience: Minimum of 3+ years’ Service Desk and/or Call Centre experience is required

Qualification: BSc/BA in IT, or Computer Science, or Bachelor of Science Information Systems 

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Gargash Group


Gargash Group is looking for an experienced Information Technology Service Desk Analyst to join their team in Dubai. In this role you will provide an effective and professional IT support service to the company, staff and clients in accordance with the needs of business. Provide first line support for incident resolution, to maintain a record of all requests for assistance in the call logging system, to ensure all calls are responded to within a timely manner and to take ownership of user problems.

Incident Management and Problem Management experience – Managing incidents including business expectations and communication


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