Service Desk Analyst Dubai UAE

Position: Service Desk Analyst

Date posted: 2022-11-30

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Urgent Hiring for Service Desk Analyst in Dubai

• Duration : 1 Year extendable
• Banking Domain Exp Preferred
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either over the phone or Teams or Email
• Write training manuals.
• Training the end users on the latest technologies.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.