Service Desk Agents Abu Dhabi UAE

Position: Service Desk Agents

Date posted: 2022-07-09

Industry: IT

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 10400 AED

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Hiring Service Desk Agents – Strictly Arabic speakers only

• Contract Duration: 1 year – Extendable
• Bachelor’s degree in computer sciences or related fields
• 2–3 years’ work experience in service desk/customer services
• Experience in IT Service Management and ITIL framework/processes
• Experience in handling and managing SLAs
• Aware about ITIL Foundation.
• Experience in using CRM/ITSM/ticketing tools
• Excellent communication skills
• Knowledge on Internet surfing, search engines, etc.
• Appropriate typing speed: (English ~25 wpm)
• Enthusiasm about Abu Dhabi, knowledge of Emirate growth plans, ongoing events, and general Government services will be helpful.
• Network Administration experience (Monitoring, Implementation, Troubleshooting…etc.)
• Application support knowledge and experience (SQL, DB).
• System Administration experience (Access management, DNS, email…etc.).