20 Feb 2022
Service Desk Agent Abu Dhabi UAE
Position: Service Desk Agent
Date posted: 2022-02-20
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Salary: AED 10400
Location: Abu Dhabi, United Arab Emirates
Company: Confidential
Description:
Hiring Service Desk Agent Skillset – Arabic National
Contract Duration: Long Term
No of Requirements: 8
JD:
- Bachelor’s degree in computer sciences or related fields
- 2–3 years’ work experience in service desk/customer services
- Experience in IT Service Management and ITIL framework/processes Experience in handling and managing SLAs
- Experience in using CRM/ITSM/ticketing tools
- Excellent communication skills
- Knowledge on Internet surfing, search engines, etc.
- Appropriate typing speed: (English ~25 wpm)
- Enthusiasm about Abu Dhabi, knowledge of Emirate growth plans, ongoing events, and general Government services will be helpful.
- Knowledge about SAP and Procurement.
