[Hiring] Service Department Coordinator Dubai UAE
Position: Service Department Coordinator
Date posted: 2024-09-02
Industry: Other
Employment type: Full Time
Experience: 3 years
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: House of Pianos
Description:
House of Pianos Uae Is Hiring
Job Title: Service Department Coordinator
Location: House Of Pianos, Dubai, Al Quoz 1
Job Type: Full-time
About Us: HOUSE OF PIANOS is a premier destination for piano enthusiasts in Dubai, offering a wide range of pianos and exceptional services. We are dedicated to delivering the highest quality of service to our clients, ensuring their pianos remain in perfect condition. As we continue to grow, we are seeking a dedicated and organized Service Department Coordinator to join our team.
Key Responsibilities:
- Client Communication – serve as the primary point of contact for clients seeking piano services, ensuring all inquiries are addressed promptly and professionally; follow up with clients post-service to ensure satisfaction and address any concerns or feedback.
- Database Management – maintain and update a comprehensive database of clients, including contact details, service history, and specific information about their pianos. Ensure all client interactions, service requests, and outcomes are accurately recorded and easily accessible.
- -Scheduling and Coordination – schedule service appointments, ensuring optimal allocation of resources and time. Create and manage technicians’ schedules, taking into account their availability, expertise, and the geographical location of clients, adjust the schedule if necessary
- Planning and Logistics – optimize routes and schedules to minimize travel time and costs while maximizing service efficiency.
- Service Monitoring and Quality Control – track the progress of all service requests to ensure they are completed on time and to the highest standard.
Qualifications:
- Minimum of 3 years of experience in coordination within a service-oriented industry (e.g., music, luxury goods, or customer service).
- Previous experience in scheduling, logistics, or project management.
- Experience in handling high-end clients and providing exceptional customer service.
- Proficient in using database management systems, scheduling software, and other relevant IT tools (e.g., CRM systems, Microsoft Office Suite, Google Workspace).
- Excellent organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.
- Strong communication skills, both written and verbal, with the ability to convey information clearly and effectively.
- Ability to quickly learn and understand the technical aspects of piano maintenance and service.
Education:
- A bachelor’s degree in business administration, management, or a related field is preferred but not mandatory.
Personal Attributes:
- High level of integrity and discretion in handling sensitive client information.
- Ability to work independently with minimal supervision, taking initiative to solve problems and make decisions.
