[Hiring] Service Coordinator Dubai UAE

­Position: Service Coordinator

Date posted: 2024-05-20

Industry: IT

Employment type: Full Time

Experience: 2 years

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Advanced Integration Technologies

Description:

Hiring Service Coordinator – ELV (2+ Years’ Experience) at Advanced Integration Technologies

Are you a highly organized and detail-oriented individual with a passion for exceeding customer expectations?

Advanced Integration Technologies (AIT) is seeking a driven Service Coordinator to join our growing team in the UAE. In this role, you will play a pivotal role in ensuring the seamless delivery of service and support for our projects.

Responsibilities:

• Collaborate with project managers to understand project scope and provide efficient service and support.
• Manage all email communication related to projects and support, ensuring prompt and coordinated responses.
• Possess a strong understanding of contractual terms and conditions.
• Address customer inquiries through email and other communication channels, providing timely and professional responses.
• Utilize the AIT Ticketing Portal to manage service requests, collaborate with project managers and technicians, and maintain accurate documentation.
• Assign service tickets, coordinate with clients, document changes and updates, and file service call reports.
• Track AMC (Annual Maintenance Contract) support services, contract durations, and schedule service calls for engineers and technicians. Ensure proper documentation of service call reports.
• Collaborate with project managers to prepare daily schedules and communicate them effectively to technicians via WhatsApp or phone calls.
• Work closely with procurement to ensure material availability at project sites and track deliveries.
• Develop, implement, and monitor preventative maintenance plans (PPMs) for various durations and ensure closure with complete service call reports.
• Maintain strict data confidentiality and avoid using public domains to share client information.
• Track and record project team overtime.
• Maintain comprehensive service reports.
• Report team member absences or late reporting to HR.
• Manage technician leave requests.
• Inform the Finance team upon commencement of new support services.

Qualifications:

• Minimum 2 years of experience as a Service Coordinator or similar role in the ELV (Extra Low Voltage) Systems domain within the UAE.
• Proven ability to manage multiple tasks efficiently and prioritize effectively in a fast-paced environment.
• Excellent communication, interpersonal, and organizational skills.
• Strong analytical and problem-solving abilities.
• Proficient in MS Office Suite (Word, Excel, Outlook).
• Experience with a ticketing system is a plus.
• Arabic language proficiency is a benefit.

AIT offers a competitive compensation package and a dynamic work environment. If you are a highly motivated individual with a passion for exceeding customer expectations, we encourage you to apply: