Senior Support Engineer Dubai UAE

Position: Senior Support Engineer

Date posted: 2021-08-08

Industry: other

Employment type: Full Time

Experience: minimum 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 15000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Senior Support Engineer in Dubai

Key responsibilities:

• Take ownership of issues, Identify, and fix the issues related to platform.
• Maintain response and resolution SLA for Jira ticket
• Provide and develop necessary scripts to solve the issues.
• Provide SLA in case resolution SLA not maintained.
• Maintain response and resolution SLA for Jira ticket
• Potential improvements in troubleshooting
• Develop and test the scripts/API and handover to L2 for execution.
• Resolution of critical fixes which cannot be performed by L2 agent (Scripts and execution of complex tasks)
• Coordination with Head of Engineering and Head of Products and resolve issues.
• Provide tools (portal screens/APIs) to help in resolving issues. The operations team can suggest tools as they see suitable
• Train operations team on new technology or framework required
• Facilitate access to the various systems

Experience, & Skills:

• Bachelors/master’s in mathematics or computers
• Able to handle both Monolithic and Micro services architecture
• A minimum of 5 years’ experience working on the same role.
• Experience in .NET/Java – Certification required
• Strong SQL/PLSQL skills
• Excellent written and verbal communication skills
• Preferably knowing MongoDB or other NoSQL DBs
• Have knowledge in developing (RESTful & SOAP) APIs & WSDL Web services
• Familiar in using Curl / Postman / Soap UI
• Knowledge of Message Queuing and familiar with message brokers like Rabbit MQ or similar