[Hiring] Senior Support Engineer Abu Dhabi UAE
Position: Senior Support Engineer
Date posted: 2024-04-06
Industry: other
Employment type: Full Time
Experience: 5+ years
Qualification: Bachelor’s Degree holder
Salary: AED 10000 to 15000
Location: Abu Dhabi, United Arab Emirates
Company: Lucidspire
Description:
Greetings from Lucidspire
Senior Support Engineer required
Notice Period: Max 30 Days
About the company:
Company is a CMMI Level 5 global IT Solutions & Services firm, with a strong focus on innovation and product development. As an Oracle Platinum Partner, our expertise lies in implementing CRM solutions Business Intelligence, Mobility, and Middleware. They have an excellent track record in providing tailor-made Enterprise wide technology solutions to Fortune 500 Clients. They provide business solutions and services across all industries across North Americas, EMEA, APAC regions.
Job Description:
- 5+ years of experience in IT Service Desk management with a focus on Incident management in a large organization
- Proven experience as a help desk technician or other customer support role.
- Tech savvy with working knowledge of office automation products, databases, log analysis and remote control
- Extensive knowledge of standard desktop applications and operation systems, especially regarding Microsoft office applications, adobe products, and windows operating systems
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve technical issues
- Thorough understanding of ITIL or similar service delivery systems
