01 May 2024

[Hiring] Senior Solution Support Officer Dubai UAE

Posted in Other Jobs By agentqq On May 1, 2024

Position: Senior Solution Support Officer

Date posted: 2024-05-01

Industry: Other

Employment type: Full Time

Experience: 5 plus year

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 20000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Senior Solution Support Officer

Experience: 5+ years of Techno-Functional experience in a CRM and/or analytical role.

Education: Bachelor’s Degree in Computer Science or equivalent

Employment Type: Contractual 1 Year Extendable

Responsibilities:

Responsible for maintaining portal and mobile applications.
Performing analyses on software application functionality and suggesting improvements.
Monitor all portal transaction to avoid any issues.
Investigation for any problem in system to identify root cause and solve it.
Gathering requirements from business users and prepare Business Requirement Document.
Collaborating with development team in Design review Meetings with Vendor for best implementation approaches.
Review and asses vendor effort estimates.
Managing vendor implementation pipeline to ensure usual business improvements.
Testing new features and services.
Delivering regular and customized training to business users and end users.
Write descriptive and helpful training manuals to assist business users and end users for better performance.
Write scripts and internal tools, including implementing, maintaining, and improving scripts and internal tools developed by the vendor.
Assisting with systems integrations.
Managing code migration across environments to ensure continued and synchronized functionality.
Ensure data quality and integrity.
Track all requirements from business users.