[Hiring] Senior Solution Support Officer Dubai UAE

­Position: Senior Solution Support Officer

Date posted: 2024-05-01

Industry: Other

Employment type: Full Time

Experience: 5 plus year

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 20000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Senior Solution Support Officer

Experience: 5+ years of Techno-Functional experience in a CRM and/or analytical role.

Education: Bachelor’s Degree in Computer Science or equivalent

Employment Type: Contractual 1 Year Extendable

Responsibilities:

  • Responsible for maintaining portal and mobile applications.
  • Performing analyses on software application functionality and suggesting improvements.
  • Monitor all portal transaction to avoid any issues.
  • Investigation for any problem in system to identify root cause and solve it.
  • Gathering requirements from business users and prepare Business Requirement Document.
  • Collaborating with development team in Design review Meetings with Vendor for best implementation approaches.
  • Review and asses vendor effort estimates.
  • Managing vendor implementation pipeline to ensure usual business improvements.
  • Testing new features and services.
  • Delivering regular and customized training to business users and end users.
  • Write descriptive and helpful training manuals to assist business users and end users for better performance.
  • Write scripts and internal tools, including implementing, maintaining, and improving scripts and internal tools developed by the vendor.
  • Assisting with systems integrations.
  • Managing code migration across environments to ensure continued and synchronized functionality.
  • Ensure data quality and integrity.
  • Track all requirements from business users.

Technologies and Tools:

  • Dot Net framework 4.6.
  • MVC web application for backend.
  • Angular JS for frontend.
  • Microsoft Dynamics 365 CRM.
  • Log4net.
  • SharePoint Online
  • Document Signing
  • Azure DevOps
  • Power Platform (Canvas/model-driven apps, SharePoint, Power BI)
  • Relational databases (design/SQL/tuning)
  • Web APIs (SOAP/REST)
  • Tooling (GIT/JIRA/Azure DevOps)
  • Net Core
  • ReactJs