[Hiring] Senior Solution Support Dubai UAE

­Position: Senior Solution Support

Date posted: 2024-06-13

Industry: other

Employment type: Full Time

Experience: 8 to 10 years

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 15000

Location: Dubai, United Arab Emirates

Company: Confidential


Hiring Senior Solution Support (Arabic Language) – Dubai – Immediate Joiners

Notice Period: Immediate

Language: Strong verbal and written communication skills in English and Arabic Mandatory

Job Description:

Mandatory Skills: Dynamic CRM, Dot Net, SharePoint, Power platform & also require L2 Support & Development.


  • Responsible for maintaining portal and mobile applications.
  • Performing analyses on software application functionality and suggesting improvements.
  • Monitor all portal transaction to avoid any issues.
  • Investigation for any problem in system to identify root cause and solve it.
  • Gathering requirements from business users and prepare Business Requirement Document.
  • Collaborating with development team in Design review Meetings with Vendor for best implementation approaches.
  • Review and asses vendor effort estimates.
  • Managing vendor implementation pipeline to ensure usual business improvements.
  • Testing new features and services.
  • Delivering regular and customized training to business users and end users.
  • Write descriptive and helpful training manuals to assist business users and end users for better performance.
  • Write scripts and internal tools, including implementing, maintaining, and improving scripts and internal tools developed by the vendor.

Technologies and Tools:

  • Dot Net framework 4.6.
  • MVC web application for backend.
  • Angular JS for frontend.
  • Microsoft Dynamics 365 CRM.
  • Log4net.
  • SharePoint Online
  • Document Signing
  • Azure DevOps
  • Power Platform (Canvas/model-driven apps, SharePoint, Power BI)
  • Relational databases (design/SQL/tuning)
  • Web APIs (SOAP/REST)
  • Tooling (GIT/JIRA/Azure DevOps)
  • .Net Core
  • ReactJs

Qualifications, Experience & Key Skills:

  • Bachelor’s degree in Computer Science or related field, Master’s degree is a plus.
  • Microsoft Certified: Power Automate RPA Developer Associate
  • Microsoft Certified: Power Platform Developer Associate
  • Microsoft Certified: Power Platform App Maker Associate
  • Proficient in Power Apps, Power Automate, and SharePoint
  • Strong verbal and written communication skills in both Arabic & English languages.
  • 5+ years of Techno-Functional experience in a CRM and/or analytical role.
  • At least 2 years of experience in Power Apps and Power Automate development
  • Experience with CRM administration.
  • Highly responsive to user needs.
  • Excellent analysis, critical thinking & problem-solving skills.
  • Documentation & business report development skills.
  • Presentation skills.
  • Experience with providing smart services channels.
  • Solid understanding of relational database technologies.
  • Solid knowledge of integration technologies, APIs, and protocols.