[Hiring] Senior Solution Support Dubai UAE

­Position: Senior Solution Support

Date posted: 2024-06-13

Industry: other

Employment type: Full Time

Experience: 8 to 10 years

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 15000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Senior Solution Support (Arabic Language) – Dubai – Immediate Joiners

Notice Period: Immediate

Language: Strong verbal and written communication skills in English and Arabic Mandatory

Job Description:

Mandatory Skills: Dynamic CRM, Dot Net, SharePoint, Power platform & also require L2 Support & Development.

Responsibilities:

• Responsible for maintaining portal and mobile applications.
• Performing analyses on software application functionality and suggesting improvements.
• Monitor all portal transaction to avoid any issues.
• Investigation for any problem in system to identify root cause and solve it.
• Gathering requirements from business users and prepare Business Requirement Document.
• Collaborating with development team in Design review Meetings with Vendor for best implementation approaches.
• Review and asses vendor effort estimates.
• Managing vendor implementation pipeline to ensure usual business improvements.
• Testing new features and services.
• Delivering regular and customized training to business users and end users.
• Write descriptive and helpful training manuals to assist business users and end users for better performance.
• Write scripts and internal tools, including implementing, maintaining, and improving scripts and internal tools developed by the vendor.

Technologies and Tools:

• Dot Net framework 4.6.
• MVC web application for backend.
• Angular JS for frontend.
• Microsoft Dynamics 365 CRM.
• Log4net.
• SharePoint Online
• Document Signing
• Azure DevOps
• Power Platform (Canvas/model-driven apps, SharePoint, Power BI)
• Relational databases (design/SQL/tuning)
• Web APIs (SOAP/REST)
• Tooling (GIT/JIRA/Azure DevOps)
• .Net Core
• ReactJs

Qualifications, Experience & Key Skills:

• Bachelor’s degree in Computer Science or related field, Master’s degree is a plus.
• Microsoft Certified: Power Automate RPA Developer Associate
• Microsoft Certified: Power Platform Developer Associate
• Microsoft Certified: Power Platform App Maker Associate
• Proficient in Power Apps, Power Automate, and SharePoint
• Strong verbal and written communication skills in both Arabic & English languages.
• 5+ years of Techno-Functional experience in a CRM and/or analytical role.
• At least 2 years of experience in Power Apps and Power Automate development
• Experience with CRM administration.
• Highly responsive to user needs.
• Excellent analysis, critical thinking & problem-solving skills.
• Documentation & business report development skills.
• Presentation skills.
• Experience with providing smart services channels.
• Solid understanding of relational database technologies.
• Solid knowledge of integration technologies, APIs, and protocols.