[Hiring] Senior Operations Manager REMOTE

­­­­Position: Senior Operations Manager

Date posted: 2025-02-11

Industry: other

Employment type: Full Time

Experience: 2 to 3 year               

Qualification: Bachelor’s Degree holder

Salary: $105K/yr – $110K/yr

Location: United States, REMOTE

Company: World Education Services

Description:

World Education Services

Senior Operations Manager (Remote)

About the job

Title: Senior Operations Manager

• Department: US Policy & Programs
• Reporting to: Senior Director, US Policy & Programs
• Type: Full time

Location: United States (Remote)

Compensation: $105K – $110K USD

Who We Are:

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals.

Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale.

From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change.

About the Opportunity:

The Senior Operations Manager will be responsible for managing operational systems, processes and administrative needs of the USP&P team to help it, and its partners, achieve their goals. With other teams and departments in the Social Impact Division and across WES, the USP&P team envisions a world in which individuals can thrive anywhere. The team works collaboratively with partners and policymakers to advance reforms that foster economic inclusion for immigrants, refugees, and international students. This is the position that shepherds USP&P programs and projects forward in the most efficient, effective, and elegant manner possible. This includes ensuring strong execution and follow-through for key initiatives; strengthening alignment and coordination; collecting; using, and visualizing data; shepherding the learning and evaluation agenda; and helping to analyze the best and highest use of WES resources and capacity, including through a financial lens. This includes project management and strategic planning to help the team(s) stay focused, elegantly and efficiently execute and adapt, and prepare for the future. The Senior Manager will work collaboratively across internal teams and with external consultants and stakeholders, establishing deliverables, milestones, setting deadlines, adhering (or modifying, as needed) to deadlines, and making clear and rational decisions in real time.

What You’ll Do:

• Departmental Coordination and Planning (40%)
• Co-design (with USP&P leadership) and project manage the annual planning and quarterly reporting processes across the division in close collaboration with and adherence to the Social Impact Division and enterprise-wide functions (eg. Office of the CEO and Finance).
• Design, in close coordination with the PLME and USP&P leadership team, and project manage the USP&P learning agenda, including through the development of key performance indicators and other indicators to help inform USP&P staff and leaders’ decisions
• Collaborate closely with sub-teams to develop and implement systems, processes and tools for coordination, collaboration, and data collection/visualization
• Develop and maintain budget process, such as budget development to align resources with intended impact and routine, simplified budget tracking tools.
• Collaborate with other departments and the SI Division to execute internal processes in a coordinated manner.
• Develop process and protocols to facilitate the adoption of a data culture, including but not limited to visual tools, leadership and individual contributor dashboard, engaging meetings and conversations, and storytelling through data
• Co-design, with USP&P leadership, PLME, and the communication team(s), storytelling processes to ensure that data collected is used not only to learn and manage but also to share the story of the team, its learnings, and its impact.

Operations and Administration (40%)

• Support the Department leader to respond to internal and external requests, including through developing and operationalizing agendas, development of internal communications, and providing thought partnership as requested.
• Manage key operational systems and processes, including the development and implementation of standard operating procedures, and ensure their adoption across the department.
• Develop and maintain standard procedures for reviews and approvals, including content development, travel, conference attendance, and routine updates.
• Develop and enhance key operational and administrative systems or initiatives (e.g. Department intranet site, budget development, travel and conference approvals, etc).
• Maintain compliance and enhance internal USP&P processes for vendor, contracts management and invoicing, and budget monitoring.
• Manage logistics and planning for events and meetings as assigned (e.g internal-staff meetings, retreats, external events)
• Assist in the administrative functions required to recruit, hire, and onboard new contractors and staff, as assigned
• Work with the Finance and senior team to ensure compliance to financial policies and procedures.
• Work with various departments (e.g. Legal, enterprise communications, IT) to resolve related issues as they arise.

Special Projects (20%)

• Support Department Directors in preparation for high priority meetings, discussions on strategic initiatives, and key initiatives.
• Support with planning and materials development for Board and Task Force meetings.
• Oversee special projects and develop and maintain tools necessary for tracking progress, as needed
• Develop key relationships with other WES teams required to move USP&P department-wide priorities forward, such as implementation of new strategies
• Other duties, as assigned

Required

• 6-7 years of relevant operational and project management experience, with increasing amounts of responsibility
• Documented experience in planning, learning, monitoring, and evaluation, with a preference for leadership in such efforts
• Bachelor’s degree in a relevant field, such as business administration, non-profit management, public policy or other relevant degree; work experience may be substituted year for year
• Ability to plan for and keep track of multiple projects and deadlines.
• Strong project manager who can solve problems creatively, collaborate effectively with team members and partners and deliver high-quality, accurate work in a fast-paced environment.
• Experience with Salesforce (or other CRM system) and webinar/meeting or other digital platforms; Salesforce certification preferred.
• Experience embedding values of justice, equity and diversity into systems and practices.
• Strong analytical skills with the ability to communicate complex information to meet the needs of stakeholders.
• Excellent communication and interpersonal skills including written, presentation and facilitation skills applied within multicultural contexts to stakeholders with different backgrounds and needs.
• Advanced proficiency using Microsoft Office (e.g., Excel, Word, PowerPoint, OneDrive, SharePoint), Salesforce and other CRM systems.
• Available to travel to attend conferences, WES or partner events, meetings, etc.
• Demonstrated commitment, whether through work or volunteerism, to social change, such as (but not exclusive to) in the immigrant inclusion space, food security, healthcare, workforce, or education.
• Be excited about WES mission, the USP&P priorities, and advancing equity, inclusion, and diversity.
• Have obtained a certificate in project management, or demonstrate the skills required by such programs
• Love a dynamic environment
• Be a confident and proactive project manager with the ability to see and understand how to set things up for long-term success, even when the future is uncertain or dynamic
• Be comfortable with risk and failure as a natural part of long-term success
• Be able to stay focused in a dynamic environment to achieve desired outcomes
• Be curious and ask questions to ensure that the USP&P team is operating effectively, efficiently, and elegantly while maximizing its impact
• Have a high degree of comfort with rapidly changing ambiguous contexts and an ability to help craft a clear path forward in these environments.
• Possess an entrepreneurial mindset to generate new approaches, spot opportunities, and initiate action.
• Have a deep-rooted intellectual curiosity and an openness to diverse ideas and perspectives.
• Thrive an environment that values transparency, collaboration, and a learning orientation.
• Bring a can-do attitude and have a willingness to stretch up and down in their role as needs evolve.
• Able to work collaboratively with people of different backgrounds, experiences, communication styles, and cultures
• Communicate efficiently and effectively with tact and diplomacy, with intention to drive action but also with compassion and understanding
• Build informal working relationships, quickly establish credibility in new areas of work, and mobilize people at all levels towards collaborative goals.
• Be a good steward of relationships, with the ability to develop and manage relationships with internal and external stakeholders and maintain confidentiality as and where needed.

What We Offer: (EVP- Remove for Internships)

Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You’ll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options.

Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.

Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.

Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career.

Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change.

Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included.

Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization.

Values:

• Opportunity – We open doors so people can build better futures.
• Inclusion – We become stronger, more creative, and more resilient when we embrace diversity.
• Equity – We uphold fairness and justice in our work and actions.
• Enterprising – We are resourceful, inventive, and driven.
• Expertise – We challenge ourselves to be the best at what we do.

Inclusive Recruitment Process:

We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply.

Our Commitment:

At World Education Services, we’re committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada.

This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it’s about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.