Senior Manager Field Operations Dubai UAE

Position: Senior Manager Field Operations

Date posted: 2022-05-17

Industry: Consumer Electronics

Employment type: Full Time

Experience: 8 years

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 20000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are hiring a Senior Manager Field Operations

Responsibilities:

• Lead Sales Conversion Initiatives through Service
• Visit Service Centers/shops on regular basis to check the actual situation of Service and check the service awareness
• Evaluate the Service Network on a monthly basis.
• Monitor VOCs, Take ownership of customers’ issues and follow problems through to resolution
• Analyze Service performance in terms of speed, quality, cost and customer satisfaction
• Monitor ASCs financial condition and commercial activities closely so that any activity should not impact the company negatively

Qualifications:

• 8+ yrs. of experience in Customer Service with a reputed Consumer Electronics Company
• Driving for results – burning desire to overcome obstacles and deliver superior results
• Creative intelligence – ability to analyze from differing perspectives, create alternatives and develop innovative breakthroughs
• Navigating organizations – culturally aware and agile