Senior IT Support Engineer Dubai UAE

Position: Senior IT Support Engineer

Date posted: 2021-11-21

Industry: Other

Employment type: Full Time

Experience: 5 to 9 year

Qualification: Bachelor’s Degree is required

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We have opening in Dubai Location for Senior IT Support Engineer

Notice: – Max 30 Days

• Minimum Experience  5-9 years ( IT Support Engineer ).
• Description:
• To analyze reported incidents and provide solutions to the users enabling them to resume their work with minimum disruption as per agreed SLO. To complete IT service requests i.e. installations of PCs and peripherals as per agreed SLO.
• To set expectations to the customer based on agreed SLOs (timeframes and format).
• To coordinate unresolved / recurring faults and communicate with other IT service providers
• To provide quick fixes / workarounds / solutions to be updated in the Known error database to Problem Management Team.
• Maintain the integrity of the configuration items related to the onsite End user devices in the Configuration
• Management Database as per EGIT Policy, for his responsible area.

Note: Subject line should be mandatory IT Support Engineer