Senior Customer Service Representative Ajman UAE
Position: Senior Customer Service Representative
Date posted: 2021-04-21
Industry: Telecom
Employment type: Full Time
Experience: 3 to 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 4800
Location: Ajman, United Arab Emirates
Company: Confidential
Description:
Senior Customer Service Representative- Collections & Retention
This position is responsible for the timeliness, integrity, quality and accuracy of the Complaints Operations. The individual should be responsible to ensure effective complaint handling and customer care operations through interface, coordination, and smooth workflow among customer care operations, engineering, IT, sales, Finance, Marketing etc. Follows SOP and quality control for complaints handling in order to ensure highest quality standards and high level of customer satisfaction.
Requirements:
- Bachelor’s degree in Marketing/ Business Administration/ Finance
- ITIL Operational Support & Analysis certification preferred
- 3-5 years’ experience in care operations preferable in telecommunications or financial sectors operations environment
