Retail IT Support Specialist Dubai UAE
Position: Retail IT Support Specialist
Date posted: 2023-09-26
Industry: Other
Employment type: Full Time
Experience: 2 to 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 4000 to 7000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Hiring Retail IT Support Specialist
Reports to : Admin
Job Location: Dubai (UAE)
Industries: Retail Fashion, Women Footwear & Accessories
Job Summary: The Retail IT Support Specialist is responsible for providing technical support and assistance to retail staff and customers in a fast-paced retail environment. This role involves troubleshooting hardware and software issues, maintaining IT systems, assisting with point-of-sale (POS) systems, and ensuring a seamless technology experience for employees and customers.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support to retail employees and customers via in-person, phone, or remote communication channels.
- Troubleshoot hardware and software issues related to POS systems, computers, tablets, printers, scanners, and other retail technology.
- Diagnose and resolve network connectivity issues and software configuration problems.
- Point-of-Sale (POS) Systems: Install, configure, and maintain POS hardware and software systems.
- Assist in the setup and maintenance of cash registers, barcode scanners, and receipt printers.
- Train retail staff on POS system usage, troubleshooting common issues, and performing basic transactions.
- Hardware and Software Management: Manage inventory of IT hardware and peripherals, ensuring availability of necessary equipment for retail operations. Install, configure, and update software applications required for retail tasks, including inventory management and customer engagement tools.
- User Training: Conduct training sessions for retail staff to enhance their understanding of IT systems and software, fostering self-sufficiency in basic troubleshooting.
- Documentation: Maintain accurate records of technical issues, solutions provided, and system changes. Create and update user manuals and guides to assist retail employees in using technology effectively.
- Security and Compliance: Implement security measures to protect sensitive customer and business data. Ensure compliance with relevant data protection regulations and company policies.
Qualifications and Skills:
- High school diploma or equivalent; associate’s or bachelor’s degree in a related field preferred.
- Proven experience in providing IT support, preferably in a retail or customer-facing environment.
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with POS systems, retail software applications, and common hardware components.
- Strong communication and interpersonal skills for interacting with retail staff and customers.
- Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
- Attention to detail and a methodical approach to problem-solving.
- Knowledge of data security and privacy practices.
- Relevant certifications (e.g., CompTIA A+, Network+, or similar) are a plus.
