[Hiring] Retail IT Support Dubai UAE

Position: Retail IT Support

Date posted: 2024-04-18

Industry: other

Employment type: Full Time

Experience: 6 plus year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking for Retail IT Support in Dubai

Job Description:

• Installation and Support of IT systems and applications.
• Basic operations and support of LAN and WAN (excluding Cabling) support and installation of computer systems, applications and hardware methods and techniques of installing network hardware and software.
• Deliver an excellent IT support service for Physical Inventory Process to roll out of IT setup in new stores smoothly.
• First level support to the retail store users and other partners on retail IT framework – Wi-Fi and
LAN networks.
• Ensuring users receive a timely resolution of support requests with maximum SLA compliance rate and benefit from training to enhance their use of IT facilities Escalate problems, if required
• Warranty & Asset tracking for Hardware and Software Assets.
• Assisting with maintenance and development of systems, networks, key tools.
• User support, maintaining and troubleshooting retail operations, retail systems and networks.
• Closely interact with the infrastructure and application team to manage the retail operations smoothly with zero downtime.
• Ensure software application support for business.
• Ensure all system compliances are in place within department guidelines.

Systems Accountability:

• Applications – SAP, Microsoft Dynamics-365, Office-365 and other related Apps.
• Hardware – POS, Self-checkout, PDA, Workstations, Printers & Scanners.
• Operational Devices – Shelf Label Printers, Weighing Scales, Kiosks, Displays etc.
• IT Framework – Routers, Switches, Firewalls, ISP & Devices, Access Points, Phones etc.
• Academic and Professional Qualifications
• Bachelors in engineering (IT or Computer Science or related fields) from a recognized university.
• Certifications in the latest technologies.

Professional experience:

• Minimum: 6 years of functional experience in the Retail Industry in the GCC region.
• In-depth Knowledge of Retail Industry business processes.
• ITIL, CompTIA, MCSE Preferred