Position: Reservations Agent
Date posted: 2021-01-23
Employment type: Full
Experience: 2 to
Salary: AED 4000
United Arab Emirates
hiring for Reservations Agent position
- Telephone and email communication Skills.
- Must be in UAE.
- Toconfirm reservation for rooms according to the room availability issued by the revenue manager In agreement of the room rates that are currently in effect
- To Process all group reservation that have been negotiated by the revenue manager
- To record and send out confirmation of all reservation neatly and accurately as per the SOP standards
- To reports any complaints from our guest or client from the reservation supervisor or manager
- To provide maximum guest satisfaction and customer care
- Know the type of room available, as well as their location , layout, features and amenities
- Learn and commit to memory the different services the hotel offers, that range from FBA SPA, meeting and conferencing to meet and greet options
- Excellent command of English language written and spoken
- Knowledge of Opera an advantage
- Must be able to concentrate for long periods of the time on guest reservations and special requests etc.