Reservations Agent Dubai UAE

Position: Reservations Agent

Date posted: 2021-01-23

Industry: other

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree Holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are hiring for Reservations Agent position

Minimal Requirements:

• OPERA.
• Telephone and email communication Skills.
• Must be in UAE.

Responsibilities

• Toconfirm reservation for rooms according to the room availability issued by the revenue manager In agreement of the room rates that are currently in effect
• To Process all group reservation that have been negotiated by the revenue manager
• To record and send out confirmation of all reservation neatly and accurately as per the SOP standards
• To reports any complaints from our guest or client from the reservation supervisor or manager
• To provide maximum guest satisfaction and customer care
• Know the type of room available, as well as their location , layout, features and amenities
• Learn and commit to memory the different services the hotel offers, that range from FBA SPA, meeting and conferencing to meet and greet options
• Excellent command of English language written and spoken
• Knowledge of Opera an advantage
• Must be able to concentrate for long periods of the time on guest reservations and special requests etc.