Reservation Manager Abu Dhabi UAE

Position: Reservation Manager

Date posted: 2022-11-21

Industry: hospitality

Employment type: Full Time

Experience: 1 to 2 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Abu Dhabi, United Arab Emirates

Company: Crowne Plaza

Description:

Crowne Plaza Hotel Abu Dhabi is currently recruiting a Reservation Manager.

The preferred candidate must be in UAE. 

You’re Day To Day:

• Ensures the smooth and efficient operations in the department though prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
• Maximize occupancy levels by reviewing and revising revenue strategies
• Work with the Sales and Events teams to maximize corporate and group rates
• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximize conversion ratios in order to achieve targets for the department.
• Contribute to the selling strategy of the hotel and manage the departments’ adherence to achieving that strategy.
• Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market.
• Build strong relationships with guests, customers and team members in order to gain full understanding of their needs and work to serve them effectively.
• Responsible for driving guest loyalty by delivering service. Excellence throughout each guest experience.
• Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• Recruits, manage, train and develop team members.
• Participate in the organization of hotel promotional activities.

Requirements:

• Degree from an accredited university in Revenue, Hotel Management, Hospitality, Business Administration, or any related major 4 years’ experience.
• Minimum of 1-2 years working experience in the same position in a 4- or 5-star hotel.
• High flexibility and service orientation.
• Good organization and leadership skills.
• Develop problem-solving skills to effectively handle conflict in a way that works for both the customer and the staff.
• A dynamic personality, with the ability to work in a fast pace and demanding environment.

Should your CV be shortlisted as per our internal requirements and business needs, you will be contacted for an interview.