Reservation Executive Dubai UAE

Position: Reservation Executive

Date posted: 2021-09-07

Industry: other

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Diploma/Degree

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Looking for a Reservation Executive for a DMC Sector in Dubai.

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances. Making offline bookings with ground handling experience.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• OTA knowledge is preferred.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

Reservation Agent Requirements:

• High school diploma.
• Offline bookings with ground handling experience is a must.
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office Suite
• Data entry experience.
• Flexible working hours.