Quality Specialist Dubai
Position: Quality Specialist
Date posted: 2022-04-29
Industry: Other
Employment type: Full Time
Experience: 2 to 4 year
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
We are searching for a vibrant in-house tour guide & Quality Specialist to join our established company.
Your responsibilities include planning travel itineraries, familiarizing customers with the key attractions, and handling back-office activities. You should also speak Italian and stay up-to-date with new attractions that may be of interest to customers.
To ensure success as a tour guide & quality specialist, you should be an excellent storyteller with a knack for customer service.
Responsibilities:
- Meeting clients at the airport and accompanying them to their accommodation, and holding welcome meetings.
- Handling Tours and Excursions.
- Scheduling visits to museums and other attractions in the UAE and planning brand-new itineraries.
- Monitoring, inspecting, and proposing measures to improve company’s tours & excursions offer to meet established quality standards.
- Supporting the Operations Team in planning and handling transportations, accommodations, insurance and other travel services.
- Dealing with occurring travel problems, complaints and refunds.
- Collecting, evaluating and responding (as appropriate) to customer feedback.
Requirements:
- Prior experience in the Travel & Tourism industry as a tour guide or travel agent is advantageous.
- Personable, humorous disposition.
- Outstanding organizational, time management, and improvisational skills.
- Passionate about traveling.
- Ability to work during evenings and on weekends.
