Quality Assurance Team Lead Dubai UAE

Position: Quality Assurance Team Lead

Date posted: 2022-09-20

Industry: E-Commerce

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 6500

Location: Dubai, United Arab Emirates

Company: Jumbo Manpower Services LLC

Description:

Hiring Quality Assurance Team Lead (Six Sigma Certified)

Client: UAE Based E-Commerce Company

Location: Dubai

Contract Period: Permanent

Salary: AED 6,500/- (Negotiable)

Job Requirements:

  • Experience in customer service & quality assurance.
  • Certification in Six Sigma/Lean Management
  • Very analytical and data driven.
  • Great people skills and ability to communicate constructive (negative) feedbacks.
  • Problem solving capabilities to create strategies to improve support quality.
  • Excellent English Arabic verbal & written (Arabic Preferred)
  • Ability to work with little supervision
  • Having a good knowledge in MS office and presentations skills

Roles & Responsibilities:

  • Maintain and develop internal support and call center quality standards.
  • Providing on going feedback to support agents and improve their performance with specific instruction and constant support.
  • Analyzing all customer service metrics (FRT, CSAT) and explaining the effect of these metrics on team performance (KPI).
  • Creating training materials and onboarding programs.
  • Training and coaching agents whenever required.
  • Monitoring agent’s performance and team performance level.
  • Contribute to the team culture in a positive manner.

(Mention subject as “QA Team Lead”)

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