Procurement cum Customer Relations Executive Dubai UAE
Position: Procurement cum Customer Relations Executive
Date posted: 2022-05-28
Industry: other
Employment type: Full Time
Experience: 3 year
Qualification: Bachelor’s Degree is required
Salary: AED 2700
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Hiring for the role of Procurement cum Customer Relations Executive in Dubai, UAE
CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
Job Accountabilities Linked To Objective Areas
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file document
- Follow communication procedures, guidelines and policies
- Source trading materials through local vendors ensure 3 quotations are received for better pricing and profitability.
- Raising LPO’s and ensuring trading items are received in a timely manner
- Preparing minutes of the meeting and following up on open actionable items
- Update GRN and Purchase invoices in system timely
- Maintaining an efficient work environment while contributing to the overall success of the organization Any other activity which may be assigned by the management
Minimum Qualifications/ Experience/Knowledge/Skills Qualifications Bachelors Degree, Diploma in communication skills will be an advantage.
3 years’ experience in a manufacture or sales driven environment
Essential customer liaison experience required in a B2B manufacturing sector
Knowledge/Skills
- Excellent communication skills
- Passionate, hard worker and well organized professional with power to prioritize and multitask
- Should exert sound judgment, discretion and preserve confidentiality
- Good liaison with all other department members
- Able to work in team
- Pays attention to detail
- Can work well in a fast-paced environment
- Self-Starter who is proactive and motivated.
