[Hiring] Patient Accounts Rep REMOTE USA

­­­­Position: Patient Accounts Rep

Date posted: 2025-03-13

Industry: other

Employment type: Full Time

Experience: 2 to 3 year               

Qualification: Bachelor’s Degree holder

Location: Franklin, TN, United States, REMOTE

Company: Community Health Systems

Description:

Community Health Systems

Patient Accounts Rep – Remote

Franklin, TN

Job Summary

Assists patients and clinics with inquiries.

Essential Functions

• Answers patient inquiries regarding accounts and responds to voicemails within 2 Business Days
• Processes received mail within timely manner (2 Business Days)
• Processes and posts credit card payments daily in accordance with policy
• Verifies insurance coverage as communicated by the patient prior to adding coverage in the Athena software and sets the claim for rebilling
• Establishes payment arrangements according to policy(s) as requested
• Closes Payment/Deposit batches daily/monthly as requested
• Logs calls in Ticketing System for both inbound and outbound calls
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• 1-3 years experience resolving patient concerns including a general knowledge of insurance billing requirements and account follow-up procedures; or equivalent combination of education and experience required

Knowledge, Skills And Abilities

• To perform this job successfully, an individual must have knowledge of general computer applications and practice management systems.