30 Jan 2021

Order Taker cum Telephone Operator Dubai UAE

Posted in Administrative Jobs By agentqq On January 30, 2021

Position: Order Taker cum Telephone Operator

Date posted: 2021-01-30

Industry: other

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Diploma/Degree

Salary: AED 3000 to 6000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Order Taker cum Telephone Operator Vacancy

To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual.
To answer phone within 3 rings and follow phone etiquette according to Sofitel standards.
To explain, recommend and offer any food and beverage items base on meal period.
To take all food and beverage orders according to standards set out.
To repeat order at all times to ensure accuracy.
To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service.
To send soiled and collect clean linen from laundry before and after lunch or dinner service.
To assist in miseenplace and perform side duties during down time.
To follow up all general requisitions and food and beverage requisitions.
To ensure that the room service area is kept clean and organized at all times.
To assist in opening and closing procedures established for the outlet.
To have a thorough understanding and knowledge of all food and beverage items in the menu.
To have knowledge of all the Daily Specials.
To have a thorough understanding of billing and cashiering procedures.
To prepare VIP amenities to all assigned rooms.
To ensure that the room service station and surrounding area are kept clean and organized at all times.
To ensure proper rotation of trays/tables clearing on each floor according to standards.
To monitor operating supplies and reduce spoilage, waste and breakage.
To handle guest enquiries in a courteous and efficient manner.
To assist with any F and B Outlet Reservations when phone forwarded to Room Service.
To be fully aware of hours of operations, concepts, offering and pricing as well as any events taking place in any F and B Outlet.
To assist in carrying out monthly, quarterly, biyearly, yearly inventory of operating equipment.
To be entirely flexible and adapt to rotate within the different outlets of the Food and Beverage Department.
To carry out any other reasonable duties as assigned by the Room Service Outlet Manager and Supervisor.