[Hiring] Operations Specialists Dubai UAE

­Position: Operations Specialists

Date posted: 2024-05-21

Industry: other

Employment type: Full Time

Experience: 6 to 7 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

 Hiring now for Operations Specialists.

Location – Dubai

Qualification/Required Skills

• Minimum 6-7 years’ experience in Oracle SQL and Application Support.
• Previous experience in payment gateway operations or a related role is highly desirable.
• Strong in Service Delivery and Support activities, Troubleshooting, Analytical Skills, Client Focused
• Knowledge of applications Health Checks, Maintenance and Change related activity.
• Knowledge of performance monitoring and log management tools such as: Splunk, AppDynamics
• Experience of working in production support projects (this will be an added advantage)
• Effective communication skills; verbal, non-verbal and written.
• Knowledge of industry regulations and compliance standards (e.g., PCI DSS) is a plus.

High Level Tasks

• Troubleshoot errors and application issues with internal teams and external stakeholders
• Provide support to the entities during the integration and post live
• Provide support to call centre agents in case of production issues
• Continuously monitor payment gateway systems to ensure optimal performance, reliability, and security.
• Respond to and resolve payment-related inquiries and issues from customers, clients, and internal teams promptly and professionally.
• Provide technical support to customers and partners in integrating and troubleshooting payment gateway systems.
• Stay up-to-date with industry regulations and compliance requirements related to payment processing and ensure our systems adhere to them.
• Maintain accurate and up-to-date documentation of payment processes, procedures, and issue resolutions.
• Collaborate with cross-functional teams, including finance, customer support, and IT, to ensure a cohesive approach to payment gateway operations.
• Manage relationships with payment gateway service providers, Acquirers and coordinate updates, maintenance, and enhancements as needed.