Operations Manager Dubai UAE

Position: Operations Manager

Date posted: 2022-12-28

Industry: luxury handbags

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: ClozEnough

Description:

Hiring Operations Manager

Who we are:

ClozEnough is a digital platform based in the UAE that connects hosts (owners of luxury handbags) and guests (fashion lovers) for a unique designer bag-sharing experience. Without having to go through the commitment of purchasing a designer bag, fashion lovers are connected online to bag owners, who in turn wish to rent out their hand bags for an extra passive income.

How it works:

• Renting designer bags, and/or seeking some return on fashion investment is incredibly easy:
• Our Hosts post their authentic designer bags on our digital platform, with the mission to convert their wardrobe into cash. 
• Our Guests simply choose the bag of their dreams, proceed to check-out, and have the bag delivered. The Guests enjoy the experience and return the bag at the end of the rental period.

Job description: 

The Operations Manager reports directly to the Managing Director and is responsible for coordinating and leading the development and execution of strategies and operational activities. She / he is expected to independently lead the operations and relationship with our partners / customers.

Key responsibilities:

• Demonstrate accountability for functional, business, an broad company objectives;
• Prepare operating instructions that optimize the performance of the team;
• Map delivery process and continuously improve the customer experience;
• Benchmark with competition and similar platforms on issue resolution and policies;
• Search for delivery partner, and improve delivery channels and finetune Ts&Cs;
• Assess insurance coverage needed based on customer value proposition;
• Define issue resolution process;
• Recommend resourcing plan for scaling up issue resolution process;
• Visit users (hosts & guests) to collect user feedback on app and operations process;
• Provide reporting on operations KPIs and continuous improvement plan for all KPIs;
• Own delivery process, own relation with delivery partner on a daily basis;
• Own fulfillment process & issue resolution quality;
• Report to leadership on a weekly basis on operations progress & strategic objectives.

Key skills:

• Independent, self-motivated; 
• Digital savvy;
• Experience in UAE market preferably in start-up or small / medium enterprise.

Experience: 

• 5+ years’ experience in operations of services business;
• Ability to work as part of a cross-functional team with an inclusive style;
• Demonstrated ability to plan and manage self and others in a dynamic environment;
• Excellent verbal and written communications skills;
• Ability to identify opportunities for continuous improvement;
• Strong negotiation skills to influence stakeholders.
• Bachelor degree from an accredited university.