[Hiring] Operations Associate REMOTE USA

Position: Operations Associate

Date Posted: September 13, 2025

Industry: Consumer Health / E-commerce / Operations

Employment Type: Full Time

Experience: 2–5 years in operations with hands-on technical experience

Qualification: Bachelor’s degree or equivalent combination of education and experience

Salary: $60,000 – $65,000 USD

Location: Remote, United States

Company: Nutrafol

Description:

Company Overview
Nutrafol is a rapidly growing leader in hair wellness, combining clinically tested formulations with an evidence-based approach to address hair thinning. We partner with thousands of physicians and hair professionals and continuously invest in product innovation, quality manufacturing, and a customer-first experience. Joining Nutrafol means becoming part of a mission-driven team focused on wellness, innovation and measurable results.

About You
You’re a technically capable, organized self-starter who thrives in a fast-paced environment and is comfortable wearing many hats. You bring operational rigor, an eye for detail, and strong communication skills. You’ll collaborate with fulfillment partners, carriers, supply-chain colleagues and customer experience teams — and must be flexible to support weekend coverage when required.

Position Summary & Schedule
This full-time, remote role supports Direct-to-Consumer (DTC) and B2B fulfillment and operations. The position requires coverage on a Tuesday–Saturday schedule (8:30 AM – 5:30 PM ET) to align with peak business needs and cross-functional teams.

Role Responsibilities — DTC:

• Perform daily fraud screening and flag orders for secondary verification prior to release.
• Manage e-commerce, fraud and payment gateway systems (experience with Magento, Kount, Authorize.net, PayPal preferred).
• Troubleshoot fulfillment and shipping issues and coordinate closely with 3PL vendors.
• Support the Customer Experience team by triaging system issues and escalating appropriately.
• Ensure orders are fulfilled and tracking information is posted to systems in a timely manner.
• Handle order exceptions, returns, chargebacks and related documentation.
• Liaise with card processing teams on account specifics and process chargeback submissions.
• Learn and support tasks across B2B and retail channels when needed.

Role Responsibilities — B2B:

• Work with fulfillment centers to resolve shipping and fulfillment discrepancies.
• Review and release verified B2B orders and ensure timely delivery.
• Coordinate with Business Services / Business Development on escalated shipping concerns.
• Investigate order errors, returns and chargebacks and ensure corrective actions are taken.
• Triage new operational projects and issues internally before escalating to development teams.

Requirements:

• Bachelor’s degree or equivalent combination of education and experience.
• 2–5 years of operations experience with demonstrated technical, systems-oriented skills.
• Familiarity with e-commerce operational needs (fulfillment, shipping, customer service and UX).
• Experience with platforms/tools such as Kount, Magento, Shopify, Skubana or Salesforce is a plus.
• Strong organization, time management, process orientation and problem-solving skills.
• Experience documenting functional requirements and supporting e-commerce projects.
• Ability to manage multiple projects to tight deadlines and adapt to changing priorities.
• Willingness to travel in-state or out-of-state for on-site audits and 3PL visits when required.
• Flexible mindset to provide after-hours or weekend coverage as business needs demand.

Key Competencies:

• Customer focus, process optimization, collaboration, resourcefulness, managing complexity, accountability, situational adaptability and effective multi-mode communication.

Experience & Qualifications:

• Preferred: 3 years of relevant data/operations experience (or 2–5 years as stated above).
• Required: High level of technical comfort with order systems, fraud tools and fulfillment platforms.

Salary Range
$60,000 – $65,000 USD (base annual salary; total compensation may include bonus eligibility and other benefits)

Perks & Benefits

• Fully remote work environment.
• Comprehensive medical, dental and vision coverage (including FSA).
• 401(k) with employer match and quarterly bonus program.
• Flexible PTO, company-wide wellness breaks, and wellness stipends.
• Monthly internet and cell phone stipends; annual learning & development stipend.
• Free Nutrafol subscription, meditation app membership, pet insurance and other wellness programs.
• Additional perks (free lunch days, wellness offerings) and a supportive culture focused on personal growth.

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