[Hiring] Online chat specialist REMOTE
Position: Online chat specialist
Date posted: 2024-12-20
Industry: Customer Service Solutions
Employment type: Full Time
Experience: 3 to 5 year
Qualification: High school diploma or equivalent
Location: Bismarck, ND, United States, REMOTE
Company: Recruitment via Talentify
Description:
Remote Online chat specialist
About the job
Why Consider This Job Opportunity
- Opportunity for career advancement within a supportive and collaborative work environment
- Work remotely from the comfort of your home
- Competitive pay structure with performance-based evaluations
- Chance to make a positive impact on client satisfaction and member experience
- Engage with diverse customer interactions and enhance your communication skills
What To Expect (Job Responsibilities)
- Respond to incoming customer live chats regarding website navigation issues and service inquiries
- Build and maintain relationships with new customers to better understand their needs
- Accurately address customer questions, requests, and concerns in a professional manner
- Promote client products and services while achieving established performance standards
- Provide administrative support to the customer service team and assist with overflow work as needed
What Is Required (Qualifications)
- High school diploma or equivalent
- Previous experience in customer service
- Strong telephone etiquette
- Familiarity with CRM tools
- Excellent communication skills and ability to manage multiple tasks
How To Stand Out (Preferred Qualifications)
- Experience in a remote customer service role
- Ability to adapt to different personalities and situations
- Proven track record of achieving performance metrics in a customer service environment
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