[Hiring] Online Chat Specialist REMOTE
Position: Online Chat Specialist
Date posted: 2024-10-19
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Diploma/Degree
Location: Chicago, IL, United States, REMOTE
Company: DT Modern Technology
Description:
DT Modern Technology
Online Chat Specialist
About the job
Our growing business is looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our client’s websites via (Online chat software) and will be expected to provide exceptional customer support in real time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
This position is also a remote position in which you will be working from home.
Responsibilities:
- Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- Create relationships with new customers to better understand and achieve their needs
- Respond to customer questions, inquiries, requests, and problems accurately
- Promotes interest in client products and services
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications:
- Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills- including written and verbal
- Upbeat positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- The ability to compose professional emails is a plus
- Proficient written and verbal communication skills in English;
- Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
