[Hiring] Member Support Representative REMOTE
Position: Member Support Representative
Date posted: 2024-10-04
Industry: Other
Employment type: Full Time
Experience: 3 year
Qualification: Bachelor’s Degree holder
Location: United States, REMOTE
Company: Tential Solutions
Description:
Member Support Representative – Remote
About the job
Company Benefits for Member Support Representative
- Long-term opportunity with a chance of being hired as a permanent employee
- 100% Remote
- Incredible company culture with great opportunities
- Paid training and ability to gain experience in a corporate environment.
- Non-sales
Member Support Representative Requirements
- You have a minimum of 3 years of experience in customer service
- You are motivated to learn and are receptive to feedback
- You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email
- You can work in a fast-paced environment where multitasking and organization skills are required
- You pay attention to detail and have strong problem solving and decision-making skills
- You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement
- You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
- You have strong interpersonal, and communication skills
- You are sound, balanced, and have timely decision-making skills
Member Support Representative Job Description
Our Client, a Financial Services Company, is looking for several individuals who are looking for an entry-level opportunity to gain experience in a corporate environment as a Customer Service Representative. This is an excellent opportunity to work in a large corporate organization and learn their corporate culture and service lines through an extensive paid training program.
As a Member Support Representative, you will be responsible for:
- Receiving 40-50 inbound calls per day and function as the primary contact for our clients’ members and be responsible for answering customer inquiries and identifying solutions to any problems.
- Explaining disability benefit coverage, benefit extensions, answering open enrollment questions, clarifying income tax questions, documenting, and researching claims from beginning to end.
- Effectively listening to members and determining the best course of action. Most calls are resolved through well documented processes.
- Empathetically assist the member through the claims process.
- Offer excellent customer service by providing complete and accurate information to clients in a multi-tasking, high-pressure environment that requires attention to detail.
