[Hiring] Live Chat Support REMOTE
Position: Live Chat Support
Date posted: 2025-02-26
Industry: Education
Employment type: Full Time
Experience: 0 to 5 year
Qualification: Bachelor’s Degree holder
Salary: $48.8K/yr – $59.9K/yr
Location: United States, REMOTE
Company: EdStart Schools
Description:
Live Chat Support required
Company Overview
Edstartschools is a forward-thinking educational organization dedicated to enhancing the learning experience for students across the United States. We are committed to innovation and excellence in education, providing a supportive and dynamic environment for both students and staff.
Job Title
Live Chat Support
Job Location
United States
Years of Experience
0-5 years
Job Description
We are looking for an enthusiastic and customer-focused Live Chat Support representative to join our team. The ideal candidate will be responsible for providing real-time assistance to our users, ensuring a seamless and positive experience. This role is essential in maintaining our commitment to exceptional customer service and supporting our educational mission.
Key Responsibilities
- Provide prompt and professional responses to customer inquiries via live chat.
- Assist users with navigating our platform and resolving any issues they encounter.
- Maintain a high level of customer satisfaction by addressing concerns and providing solutions.
- Collaborate with team members to improve service processes and user experience.
- Document and escalate issues to the appropriate departments when necessary.
- Stay updated on product knowledge and company policies to provide accurate information.
Required Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using live chat software and basic computer applications.
- Customer service experience is a plus, but not required.
- Ability to work independently and as part of a team.
Additional Information
This is a full-time position offering competitive compensation and benefits. Edstartschools is an equal opportunity employer and values diversity in our workforce.
