[Hiring] Live Chat Clerk REMOTE
Position: Live Chat Clerk
Date posted: 2024-10-18
Industry: engineering firm
Employment type: Full Time
Experience: 0 to 5 year
Qualification: Bachelor’s Degree is required
Salary: $46.5K/yr – $53.6K/yr
Location: United States, REMOTE
Company: Cleary Zimmermann Engineers
Description:
Live Chat Clerk required
Company Overview
Cleary Zimmermann Engineers is a leading engineering firm dedicated to providing innovative solutions and exceptional service to our clients. We pride ourselves on our collaborative work environment and commitment to professional development.
Job Summary
We are seeking an enthusiastic and customer-focused Live Chat Clerk to join our team. The ideal candidate will be responsible for providing real-time support to our clients through live chat, ensuring a positive customer experience and addressing inquiries efficiently.
Key Responsibilities
- Engage with customers via live chat to provide assistance and answer inquiries.
- Resolve customer issues promptly and effectively.
- Maintain a high level of professionalism and empathy in all interactions.
- Collaborate with team members to ensure consistent and accurate information is provided.
- Document and escalate complex issues to the appropriate department as needed.
- Contribute to the development of FAQs and support resources.
Qualifications
- 0-5 years of experience in customer service or a related field.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using live chat software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
Why Join Us?
At Cleary Zimmermann Engineers, we offer a dynamic work environment where you can grow your skills and advance your career. We value our employees and provide opportunities for professional development and career advancement.
