[Hiring] Live Chat Agent REMOTE USA
Position: Live Chat Agent
Date posted: 2025-03-05
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Location: Texas, United States, United Arab Emirates
Company: DartNode
Description:
Hiring REMOTE – Live Chat Agent
About the job
Location: Remote
Job Type: Full-time / Part-time
Compensation: Competitive, based on experience
About DartNode
DartNode.com is a global cloud and dedicated server provider focused on delivering high-performance hosting solutions with a self-service model. Our infrastructure spans multiple datacenter locations, serving a diverse range of customers, from startups and developers to enterprises in aerospace and other industries. As we continue to grow, we’re looking for a Live Chat Agent to help assist and guide customers through their journey with DartNode.
Role Overview
As a Live Chat Agent, you will be the first point of contact for customers visiting DartNode.com. You’ll provide real-time support, answer product and service-related inquiries, and help guide customers in selecting the best hosting solutions for their needs. This role is ideal for a self-starter who can quickly learn our product offerings and assist in closing sales.
Key Responsibilities
- Monitor and respond to live chat inquiries on DartNode com.
- Assist customers in selecting the right hosting plans based on their needs.
- Answer general questions about DartNode’s products, services, and policies.
- Provide guidance to both new and existing customers.
- Identify sales opportunities and help close deals through effective communication.
- Escalate technical issues to the appropriate teams when necessary.
- Maintain a professional and friendly tone while engaging with customers.
Requirements
- Strong written communication skills in English.
- Ability to quickly learn and understand DartNode’s products and services.
- Sales-oriented mindset with a focus on helping customers find the right solutions.
- Ability to work independently and manage multiple conversations simultaneously.
- Experience in customer service, sales, or live chat support (preferred but not required).
- Comfortable working remotely with a stable internet connection.
Why Join DartNode?
- Work with a growing global cloud provider.
- Flexible work hours and remote-friendly environment.
- Opportunity to grow within the company and expand your technical knowledge.
- Competitive pay and potential for performance-based incentives.
If you’re a proactive communicator who enjoys helping customers and closing sales, we’d love to hear from you
