[Hiring] Live Chat Agent REMOTE
Position: Live Chat Agent
Date posted: 2024-10-19
Industry: publication
Employment type: Full Time
Experience: 0 to 5 year
Qualification: Bachelor’s Degree holder
Salary: $45.9K/yr – $58.7K/yr
Location: United States, REMOTE
Company: Hamodia
Description:
Live Chat Agent required
Company Overview
Hamodia, established in 1998, has become a leading publication within the Orthodox Jewish community globally. With its English, French, and daily editions, it reaches hundreds of thousands of Jewish households, providing news and insights while guided by siyatta d’Shmaya.
Job Description
We are seeking a motivated and customer-focused Live Chat Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting with inquiries, and ensuring a positive experience for our readers and subscribers.
Responsibilities
- Engage with customers via live chat to provide assistance and support.
- Respond to customer inquiries promptly and accurately.
- Resolve customer issues and escalate complex cases to the appropriate department.
- Maintain a high level of professionalism and empathy in all interactions.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to ensure consistent and efficient service delivery.
Qualifications
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in English; additional language skills are a plus.
- Familiarity with live chat software and customer service principles.
- A positive attitude and a passion for helping others.
Years of Experience
0-5 years of experience in customer service or a related field.
