LI Support Desk Engineer Dubai UAE

Position: LI Support Desk Engineer

Date posted: 2023-07-13

Industry: other

Employment type: Temporary

Experience: 2 to 5 year

Qualification: Bachelor’s Degree is required

Salary: AED 4000 to 6000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring LI Support Desk Engineer -junior level, #Dubai.

• Job Type: Temporary-Contract.
• Visa: Candidates with own visa arrangements in UAE are preferred

Applications knowledge:

• CASMEX/IshieId/WPS user management (user creation/activation/
• deactivation/user inter branch transfer)
• Money products (WU, RIA, TRANSFAST) user management (user
• creation/password reset/user transfer
• Remote connection with Application vendor

Helpdesk:

• Desktop support (printer, scanner configuration, troubleshooting
• desktop/laptop users)
• Day to Day issues
• Desktop/Laptop windows upgrade, hardware upgrade
• Basic network troubleshooting
• User file backup & restore.
• Windows installation on desktop & laptop
• Branch visit required if remote support not working.
• Coordinating with vendors
• Outlook/onedrive related issues

AD management.

• Remote users support.
• Biometric devices & door access support.
• AVAYA IP telephone basic support
• ISP coordination if branch internet & telephone issues occurred.