L1 Support/Site Engineer Dubai UAE

Position: L1 Support/Site Engineer

Date posted: 2022-08-13

Industry: other

Employment type: Full Time

Experience: minimum 2 year

Qualification: Bachelor’s Degree is required

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring L1 Support/Site Engineer

Job Description:

• Site/Desktop support Engineer is Considered Single point of contact & First Layer of support for business users (HW & Application) assigned to certain division / sites, where request should be fulfilled as per agreed SLA.
• Responsible on Assigned Division IT Assets
• Ensure incident & Service request have comprehensive information
• Ensure All Activity are recorded in Service Desk (Worklog in Task)
• Installation, Configuration & Upgradation of operating systems and software
• Installation, Maintenance & Troubleshooting of PC, Laptops, Tabs along with peripheral devices
• Assist installing Network Equipment on new Site
• Maintain & Secure Network Cabinet
• Collect Initial Requirements properly and coordinate with all IT Staff Related to request and update user accordingly
• Site Engineer are subject to move between sites frequently where Site Engineer have to use his own Transportation methods and Sites/Request Assignment is changeable based on Management Decision

Minimum Requirement:

• Graduate of Computer Engineering
• Minimum 2 years of relevant experience
• Good Communication skills
• Should own a driving license
• Good Computer skills (Troubleshooting, Data backup)
• Good Knowledge of office 365 products