L1 Support Officer Dubai UAE

Position: L1 Support Officer

Date posted: 2023-02-01

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Urgently looking for L1 Support Officer to work in NOC digital Department.

Ideal candidate must have experience in monitoring and command center and tickets clearing. Immediate joiners to apply. Must have knowledge in data center, alerting and monitoring tools

Complete L1 related tasks for Server, system management.

ROLE DETAILS:-

• Monitor alerts related Server, systems and Database using Monitoring tools
• Ensure 100% of committed deliverables are met
• Sending required Reports and Dashboards
• Ensure monitoring team follows the defined policies and procedures assigned to the
• Management of alerts raised by infrastructure elements
• Perform daily health checks (System, Servers & Data center)
• Knowledge of Windows & Network Infrastructure
• Perform operations based on the documented procedures
• Assist in analysis of the reporting and alerts raised by various security devices
• Monitoring the Security Solution for health and availability
• Ensure proper tracking of the alerts/requests received until closure
• Ensure first cut notification about major incident sent to respective stake holders on preliminary information.
• Coordinate with Service desk to raise P1 and P2 incidents based on alerts
• Timely Escalate the issues to the next level & Communication will be sent to all the resolver groups
• Upon screening shortlisted candidates will be called for face-to-face interview.