30 Jan 2024
IT Service Desk Abu Dhabi UAE
Position: IT Service Desk
Date posted: 2024-01-30
Industry: Other
Employment type: Full Time
Experience: 1 plus year
Qualification: Bachelor’s Degree is required
Salary: AED 5000 to 10000
Location: Abu Dhabi, United Arab Emirates
Company: Raqmiyat LLC
Description:
Time to change your career with Raqmiyat LLC…
Exciting job opportunity for IT Service Desk for our Client in Abu Dhabi.
Job Title : IT Service Desk
Job Location : Abu Dhabi
Duration: 12 Months Extendable
Job Description:
- Bachelor’s degree in Computer Sciences or related filed.
- Professional certifications such as ITIL.
- 1+ years of experience providing technical support in a healthcare setting
- Experience with healthcare information systems, such as EMRs, patient portals, and medical imaging systems
- Knowledge of MS Products (from user perspective)
- Strong Customer Service Skills, verbal and written and work ethics
- Accuracy of data input
- Service Desk or Contact Centre previous environmental experience preferred.
- Good literacy skills in both Arabic and English
- Experience in troubleshooting Desktop and network environments
- Experience in an Active Directory, Exchange and Desktop Remote Management tools
- Experience in Quality management tools and call recording software
- Experience of using IT Service Management tools for recording, managing and resolving of Incidents and Service Requests.
- Knowledge on Contact center operations
- ITIL Expert Certification or relevant experience on the service desk operations.
- Excellent analytical and problem solving skills to enable effective identification and resolution of IT related issues
- Strong understanding of ITIL Service Management
- Sound knowledge of Microsoft Office products
Strong analytical skills.
- Demonstrated ability to mentor and implement Service desk support processes and techniques.
- Proven planning and time-management skills
- Ability to work under pressure and adapt to changing scenarios whilst meeting management’s expectations
