IT Helpdesk Support Executive Dubai UAE

Position: IT Helpdesk Support Executive

Date posted: 2022-11-22

Industry: IT

Employment type: Full Time

Experience: 1 to 2 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Looking for an IT Helpdesk Support Executive in Dubai.

Duties and responsibilities:

• Offer Level 1 technical support for company’s DC/ DR, desktop computing environment and corporate network, including supported hardware, Microsoft Office/Outlook and other business applications, and peripheral devices.
• Assist Remote international team with required connectivity for L2 & above troubleshooting.
• Ensure immediate and total restoration of services for all systems and services by promptly responding to users’ requests
• Be available during off business hours for any support required for issues troubleshooting or maintenance activity.
• Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstation & office internet connectivity.
• Server & network related troubleshooting.
• Knowledge on Vmware ESXi , Storage, switching, firewall etc.
• Troubleshoot remote users’ issues by applying remote monitoring and management software
• Develop and maintain documentation for technology and business processes for end user support
• Work with technical teams and end users to execute and maintain systems that apply industry best practices in achieving business objectives, while ensuring the integrity and security of the data, network, and system
• Frequently check the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them
• Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests
• Offer outstanding customer support and excellent communication in accordance with all Service Desk procedures and policies by identifying and working with all remote users, corporate network users, as well as with other Service Areas
• Ensure a positive support experience for customers; develop a good relationship and trust with company corporate users by exhibiting professional attitude and a welcoming approach to understanding customers’ problems
• Carry out software upgrade for presently installed software/applications when necessary and with authorization
• Perform upgrade for hardware and any other devices; obtain authorization for new hardware when necessary

Desired profile:

• Education: BTech/ BE in computer science preferred
• 1-2 years in IT support
• Work experience in an IT environment supporting hardware is preferred
• Work experience in a service/help desk setting
• Strong knowledge of Active Directory and various technical support concepts, procedures, and practices
• Exceptional customer communication and interaction skills
• Strong ability to work effectively with various levels of an organization
• Available in the UAE, to join immediately
• UAE Driving License Preferred.