IT Helpdesk/ Support Engineers Dubai UAE

Position: IT Helpdesk/ Support Engineers

Date posted: 2022-11-01

Industry: other

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Urgent requirement for 7 IT Helpdesk/ Support Engineers for a major IT vendor to be based in Dubai, UAE. We are looking for a candidate to start as soon as possible, this is a 12 month contract with extensions possible.

• Provide support for the following categories of assets o Desktops/Workstations: Windows & MAC
• Laptops: Windows & MAC
• Peripherals and accessories: keyboard, mouse, headset
• Smart devices: tablets and wearables
• Multimedia devices: projectors, TVs, digital boards
• Printers / MFP / PDA
• Reconfigure and format devices as per service requests using OS images* provided by configuration management team
• Coordination with Customer configuration management team for vendor technical support for user assets
• User support for Windows & MAC Client OS, Microsoft Exchange and Microsoft Office applications
• Individual installations of 3rd party client software on user machines as per service requests
• User support for 3rd party client software as per approved software list
• Co-ordinate with relevant Customer L3 teams for the installation of patches on workstations and laptops
• Co-ordinate with relevant Customer L3 teams for installation and configuration of network data points in Customer offices
• Frequent health check of multimedia devices in meeting rooms, future centers and business centers
• Support incident, change management and request fulfilment tasks as requested by users
• Install, move, add, configure, and distribute (IMACD) approved client software and hardware as per defined asset list