[Hiring] IT Helpdesk Support Engineer Dubai UAE

­Position: IT Helpdesk Support Engineer

Date posted: 2024-08-22

Industry: Other

Employment type: Full Time

Experience: 3 years                     

Qualification: Bachelor’s Degree is required

Salary: AED 4000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring IT Helpdesk Support Engineer

• Note: Banking domain exp is mandatory. Relevant profiles will be contacted.
• Location : Dubai, UAE (Locally available only)
• duration : Long term
• Notice : 30 days
• Experience : 3+ years
• Budget : AED 4,000 per month

Job description:

Main Accountabilities:

• To ensure optimal IT Services availability to business & customers.
• To efficiently lead L1 support team and Help Desk to ensure end user satisfaction.
• To efficiently manage and maintain end user IT assets comprising PCs, Software’s, Printers, Scanners, Video conferencing end point devices, QMS, Attendance, and IP Telephones.
• To monitor and regularly review status of Helpdesk calls received, closed and pending. Take appropriate corrective actions, escalation towards improvement of end user support quality.
• Ensure priority technology support to Senior Management.
• Ensure to implement IT security across bank’s sites and to ensure it as per defined baselines from relevant departments.
• New installation and replacement configuration of laptops, desktops, VDIs, etc by retaining end-user apps and applications.
• Migration of end-users to M365 following the security process and procedures adhering to the information security baselines.
• Ensure safety, security & tidy end user IT Assets, environment through frequent site visits including branch network IDF room.
• Ensure BCP support during BCP simulations and site preparation.
• To ensure end point software compliance.
• Ensure support during IT and business project initiatives.
• To ensure availability of superior skill sets within the unit and availability of primary, secondary support arrangements Ensure proper trainings, leave planning & performance appraisals of team members
• To ensure satisfactory audit ratings for End user IT Services and helpdesk System.

Qualification:

• Degree or Diploma
• Relevant international IT Certifications & Trainings; ITIL Certification preferred.
• 3+ Years of working experience in L1 & L2 end user support in a distributed office network.