IT Help Desk Officer Abu Dhabi UAE

Position: IT Help Desk Officer

Date posted: 2022-08-16

Industry: other

Employment type: Full Time

Experience: 6 to 9 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Hiring IT Help Desk Officer – Arabic Speaking

• Location: Abu Dhabi
• Duration: 2 Years
• Type Year of Experience:
• Intermediate Helpdesk Analyst – 6–9 Years

Responsibilities:

• Receive IT service calls from End users and log this calls in the ADDA ticketing system (Manage Engine Service Desk) and assign to the responsible team/ technician.
• Handling End users requests and obtaining necessary approvals before proceeding.
• Follow-up on resolution of the previous tickets assigned to the various IT teams.
• Troubleshooting and resolving end user’s issues via phone
• Troubleshooting and resolving end user’s issues by connecting to user laptop remotely using remote tool.