IT Engineer Dubai UAE

Position: IT Engineer

Date posted: 2023-01-04

Industry: IT

Employment type: Full Time

Experience: 4 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We have an immediate opening for IT Engineer end User

Work Location : Dubai

Key Responsibilities and Accountabilities:

• Install and configure computer systems, printers, telephones
• No Dues backup & return asset to store
• New Joiners Desktop/Laptop issuing
• ARF / PC Checklist submission
• Troubleshoot system, app and network problems, diagnose and solve, replace parts as required
• Ensure all issues reported by users are logged in system as Tickets
• Prioritize and manage several open tickets at one time
• Provide workaround until issue is resolved
• Direct unresolved issues to the next level of App / Infra Team
• Proper routing of cables / tagging in the assigned floors
• Meeting room management / support
• Monthly update of AV, Patches & Websense on machines which are not updated automatically
• Preventive Maintenance of Desktops / Laptops
• Asset Inventory
• In-store assets arrangement
• Saturday’s In-house Support
• Non-working hours Remote support through mobile
• Close 90% of Tickets assigned on the same day
• Test and evaluate new technology as required

Education & experience:

• B. Tech Degree or equivalent
• Experience in a range of 4-5 Years
• Experience in providing end user IT Support
• Technical / Functional Competencies
• Technical knowledge of Windows 7 / 10
• Technical know-how of Desktops / Laptops / Tablets
• Images Creation
• MS Office
• IT Process Improvement
• Behavioral Competencies
• Excellent Communication
• Time management
• Result orientation