Housekeeping Supervisor Dubai UAE

Position: Housekeeping Supervisor

Date posted: 2023-04-13

Industry: Hospitality

Employment type: Full Time

Experience: 5 years

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking for Housekeeping Supervisor.

Main duties and responsibilities:

• Report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to uniform standards.
• Demonstrate pride in the workplace with a high level of commitment and overseeing staff performance on a daily basis.
• Treat all guests, members & colleagues in a polite and courteous manner always.
• Respond to customer complaints and special requests to enhance guest satisfaction.
• Promote a helpful and professional image to the internal and external customers.
• Ascertain a high degree of guest satisfaction (to receive zero complaints about your department)
• Have good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, and functions rooms. To be well informed about the special functions and events held in the hotel daily.
• Be aware of hotel management, their office location, role, and availability.
• Comply with the hotel legal requirements for fire, bomb threats and Health and Safety.
• Attend all training sessions as required.
• Have the maximum knowledge of Dubai History, places of interest, shopping areas, etc.
• Maintain professional confidentiality and never disclose any secret pertaining to the company.
• Carry out any reasonable duties as required by a senior manager.
• Follow the Lost & Found procedures.
• Allocate the rooms on the floor for the room attendants.
• Supervise all the room attendants and ensure that all are working on their respective tasks.
• Check the cleaning standards performed by the room attendants.
• Report any discrepancy to the Asst. Housekeeping Manager.
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Train housekeepers on cleaning and maintenance tasks.
• Help in cleaning the rooms and participate in large projects as required.
• Check the availability and placement of the complete room amenities.
• Check that all the required standard stationary items are placed in the rooms.
• Make the room status report for the front desk.
• Call all DND at 1400 hrs. to check the status and service required.
• Check each checked out rooms before releasing the guest.
• Record any important thing in the logbook.

Minimum Job Requirements:

• Education: High school diploma OR general education Diploma is required.
• Computer skills is essential
• Excellent command of English, Arabic – listening, speaking, reading, and writing

Experience:

• Minimum 5 years’ experience in housekeeping or related work in hotel industry and 2 years’ experience in the supervisory position in four star or five star hotels.
• Strong leadership skills, pro-active, smart, service-mind and friendly with Stamina to handle the physical demands of the job
• Able to work under pressure, self-motivated and a fast learner